We provide comprehensive technical support, including remote diagnostics and troubleshooting, regular software updates and feature upgrades, user manuals, video tutorials, and an online knowledge base. Upon request, we also offer remote or on-site training to ensure smooth operations.
What is the official warranty period?
Products purchased through authorized channels are covered by a manufacturer’s warranty of up to two years, starting from the activation date when the robot is delivered to the customer.
What is the process if the robot malfunctions?
Please contact your distributor or our service center with fault details. We will conduct remote diagnostics and arrange repair services as needed.
How are software updates carried out?
We regularly release OTA (Over-the-Air) update packages. Customs can directly download and install them on the robot to stay up-to-date with the latest features and improvements.
